Effective Date: 01.04.2025
At OrgoNatura EXIM (OPC) Private Limited, we take utmost care in delivering high-quality organic and natural products worldwide. Due to the nature of our products and international export compliance, returns are restricted. However, we strive to resolve any issues fairly and professionally.
1. No Returns After Dispatch
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We do not accept returns for products once they are shipped internationally.
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This policy is in place due to:
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Customs regulations in various countries
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The perishable and consumable nature of products
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Export packaging compliance
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2. Refund Eligibility
Refunds may be considered in the following exceptional cases:
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The shipment is lost in transit (confirmed by courier)
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Products are received damaged, with proof shared within 3 days of delivery
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An item is missing from the order and we cannot reship it
3. Conditions for Refund
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The refund request must be raised within 3 days of delivery
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Email the issue to admin@orgonatura.com with:
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Order number
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Photos of damaged or defective items
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Shipping label and packaging
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4. Refund Process
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Once the claim is verified, the refund will be processed within 7–10 working days to your original payment method.
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In some cases, we may offer store credit or partial refund based on the situation.
5. Non-Refundable Situations
Refunds will not be provided if:
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Delay is caused by customs clearance
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Buyer refuses delivery or provides incorrect shipping information
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Packaging damage occurs after successful delivery
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Product is opened, used, or tampered with
6. Cancellations
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Orders once confirmed and processed for export cannot be cancelled.
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In case of any issues before dispatch, please email us immediately at admin@orgonatura.com.
7. Contact Us
📧 Email: admin@orgonatura.com
📞 Phone: +91 422 4577666
📱 Mobile & WhatsApp: +91 82989 66666
OrgoNatura EXIM (OPC) Private Limited
182/3A, Siruthuli Avenue, Samichettipalayam,
Jothipuram POST, Coimbatore – 641047,
Tamil Nadu, India